Google Seller Ratings are the ‘star ratings’ that display on your Google CPC text ads. These ‘star ratings’ are pulled from the reviews you receive from your customers via Google Approved 3rd-party aggregators. The image below clearly shows Google Seller Ratings in Adwords.
We will be talking about Google Seller Ratings and Product Ratings. There are 32 companies licensed by Google to display Seller Ratings on Google Ads (CPC text ads). In addition. there 19 companies licensed by Google to display Product Ratings on Google Shopping PLA ads. Many of these companies are not in English (eg. Japanese, Dutch, French, German, Spanish, etc). We narrowed the selection for you in a big table below. Make sure they fit your budget and what you’re looking for. Don’t get upsold into features you’ll never use.
Have you ever wondered how to add seller ratings to AdWords ads? Want to easily increase conversions and beat your competitors? Seller Ratings and Product Ratings are two different systems. While Seller Ratings work great for both service-based companies and eCommerce websites, Product Ratings are only for eCommerce websites. Both are strictly used on Google Ads and should not be confused with Google Reviews for Google Maps.
These are Seller Ratings and should be used by service-based companies AND eCommerce companies. Look at the example below. Need to get an edge on your competitors? Credibility starts at the search engine!
These are Product Ratings and are ONLY for eCommerce companies. They display on Google Shopping PLAs. Sometimes you’ll see them running to the right-hand side of the page. Why are Product Ratings important? Think about when you go to Amazon.com. Are you reluctant to buy something that has no reviews? I am! You need to drop your price to make sales. When you have product reviews, you can charge more because you have the credibility.
Google Seller Rating and Product Rating Partners
60-Day FREE Trial
30-Day FREE Trial
No Credit Card Needed
$549/mo starting for Product Reviews
|Target Business Size||Small to Medium||Enterprise||Small to Enterprise||Enterprise||Enterprise||Small to Medium||Small to Medium|
|For Service Based Companies||✔||✔|
|Details||See Details||See Details||See Details||See Details||See Details||See Details||See Details|
|Quick Notes||Two Plans:|
1) Unlimited reviews for locked in rate
2) Pay As You Grow (only pay for reviews you get)
|Fully Managed service. They will send, reply, dispute feedback so you can focus on your business.||Pricing is based off # of orders.|
If you cancel, your reviews will still show on Verified Reviews.
|Pricing based off "# of Email Invitations"||Pricing mainly based on monthly orders.||Variable pricing based on site visitors. Your bill will change all the time.||You're paying for SEO, CRO, Insights, Reviews, etc.|
Let’s face it, there are many review sites out there. Maybe you even use one of them, but those reviews will not show as star ratings in Google Adwords, BingAds/Yahoo, nor Google Shopping if it’s not licensed by Google. There are 32 companies that are licensed by Google. These companies are in different countries and the languages range from English to Japanese. The best ones in English are in the table below. You can also see a list of them here. Shopper Approved, Ekomi, Trustpilot, ResellerRatings, & Bizrate are just some of them.
Google Seller Ratings Requirements
In order to get these stars, you will need to be on the Search or the Display Network. Your business must have at least 100 reviews (in the past 12 months) with comments from within the country you’re searching in. [SIDE NOTE: 100 reviews is a lot for a mom & pop company, so if you need help, hit me up on live chat. OR you can send a special URL to all your past customers to get a jump start to reach the 100 mark]. In addition, the reviews must have a rating of at least 3.5 stars or higher.
Google says these ratings are free, but in my experience, you pretty much have to pay the 3rd party review site. In my book, yes it is free to have the stars appear on your Google Ads, but it’s is not free overall because you will be paying a monthly subscription. However, you need to beat your competitors anyway! One last thing, make sure the 3rd party review company has the ability to display ratings in the country you want.
Learn more about the seller rating criteria here.
The Benefit of Google Seller Ratings & Product Ratings
As you start getting these reviews on the independent third-party websites, you will probably surpass the minimum of 100 Seller Rating minimum that Google requires (remember that your reviews need comments, not just the star ratings). I noticed that when I hit the required amount of reviews, Google still had not indexed all those reviews. I had a client who had hit 179 reviews on Shopper Approved, but Google had only index maybe about 84. There is a lag time between the time you get the reviews and when Google indexes the reviews. I would say it’s about 3 to 4 weeks. And this has happened to me about 25 times already with 20 different clients. So don’t be getting frustrated like I did and start calling up your representative at Google AdWords asking, “Why am I not seeing my stars on my Google AdWords ads?” If you have set up your data feed from the independent third-party review website, eventually Google will index the reviews. It’ll take time.
Want to see how many reviews Google has indexed for you? Change bhphotovideo.com in the URL to your site. Do not put https or www in front. https://www.google.com/shopping/ratings/account/metrics?q=bhphotovideo.com&c=US&v=2&hl=en (scroll down until you see “Review Providers”. There’s a country selector at the top which shows the number of Seller Reviews in a given country.
Increase in Conversions
You may be wondering why should you pay extra money a month to get the stars? Well, the real answer is you may be making more money and your average CPC (cost-per-click) should drop. This would be likely if you are in an industry where none of the competition is doing this. In addition, you should make an annotation in Google Analytics on the day you have started getting the stars on your CPC text ads or PLAs and check to see if conversion rates have increased starting that day. Also, you can embed your Seller Reviews onto your website and build trustworthiness.
Choosing a Review Company
When you start talking to these companies, they are always going to say that their product is better than the competition. It all comes down to you getting the stars on your Adwords ads. Some will allow you to reach out to your past customers and ask them for reviews. Others will charge for that feature. For my clients, it was imperative that we asked past customers for reviews by sending a link to the review survey. It gave my clients a jump start on the review campaigns.
Some companies charge based on how many monthly orders you get or by how many email invites are sent. Others only charge based on the number of reviews you get (I like this one most). And still, other companies mash every feature together into the pricing, making it hard to tell what you’re really paying for.
Over the years, I have done research on many of the 32 Google Licensed third-party review sites and found that some of them do contracts for 1 year. I would recommend going with one that is a monthly subscription with no contract.
For those of you who are on a smaller budget (like me), I would highly recommend looking into Shopper Approved versus the other review sites, because they only cost about $99 a month. UPDATE: Use our link below and it’s $79/mo (NO CONTRACTS). The other companies on this list cost between $400 and $599 per month. In addition, if someone leaves you a bad review on Shopper Approved, you can dispute it. I have done this a couple of times where the customer left a one out of five-star rating. It was an undeserved review so I disputed it. Now let me be upfront, you cannot fight all the negative reviews that will be coming through because the companies like Shopper Approved will not change the review for you if it is a legit negative review.
BEWARE – Read 1st before buying!
1) Do NOT pay for things you’ll never use. If you don’t have an ecommerce site, then you don’t need product reviews. You’ll ONLY need Seller Reviews.
2) Always remember this: Google is the one who runs the Seller Rating and Product Rating platform on Adwords. All these 3rd party review companies need to submit reviews in a pre-formatted Google Seller Ratings XML feed into Adwords. Your goal is simple: GET STARS ON ADWORDS ADS. Don’t get distracted with all the upsells these companies will use to make themselves look different & get more of your hard-earned money. They are nice features to have if you can afford it. All the companies have to use the same formatted XML feed as required by Google.
If you need help picking a company, contact me on live chat or through my contact page. I have worked with all these companies.
To save you time, here is a narrowed down list of the best seller ratings companies, along with the costs and a description. Hopefully, this will save you time.
LIMITED TIME ONLY!
Starts at $79/mo + 60-Day FREE Trial
Shopper Approved – Starts at $79/mo “if” you use our link! If not, then it’s $199/mo.
Starting Pricing Tiers for Shopper Approved
$159/mo up to 2,000 reviews for Seller Reviews OR Product Reviews
($318/mo for Product Reviews AND Seller Reviews)
$319/mo for up to 5,000 reviews for Seller Reviews OR Product Reviews
$479/mo for up to 10,000 reviews for Seller Reviews OR Product Reviews
Custom Quote for 10,000+ reviews for Seller Reviews OR Product Reviews
Reviews are based on the number of reviews collected, not by how many email invites you send. You can expect 25%-30% of your customers to leave you a review. The best part is “if” your business GROWS LIKE CRAZY, the pricing is locked as long as you’re a paying subscriber.
Shopper Approved is based out of Utah and seem like very humble people.
Shopper Approved offers an unlimited number of reviews for a locked in rate. Usually, these are for accounts that pay annually. They also have a “Pay As You Grow” plan, which charges for the number of reviews collected over the lifetime of the account.
If you have any problems, you can reach us through live chat. We will have remote access to your Shopper Approved dashboard. Once you sign up using the 60-day free trial, Jermaine or someone on the sales team will contact you. SA is a private company with no outside investors; therefore, the pricing is MUCH lower.
Disclaimer: Shopper Approved asked us to partner with them. We have no problem recommending them because they are working for all of our clients. Use our partner link to get 60 days of free service instead of the typical 30 days. A part of your money goes to helping kids! I donated to orphans here with my Shopper Approved funds, which means you help out too.
Starts at $299/mo
Ekomi – Ekomi is for large enterprise level companies, like insurance companies, big real estate companies with a massive list of realtors, big law firms or accounting companies, etc. It’s also for large eCommerce websites. Ekomi has a ‘managed solution’ so nobody in your office has to deal with the duty of receiving, replying, and disputing reviews. It’s a good option for companies that are already large.
Starts at $80/mo
Verified-Reviews – 30-day free trial + no credit card needed! It’s normally $99/mo with a 15-day free trial, but once you sign up for the free trial, CALL Maud and ask her about the 10% discount and the extended trial. This is a month-to-month (no contract) subscription. Most people don’t wait for the 15-day free trial to end because it’s a great option. Talk to Maud if you need a demo and tell her you heard about the 10% discount on Planet Marketing. They have various platforms where the reviews can be published. Clients include Michelin, The Belron Group, Diamonds International, Lacoste, Swatch, Kenneth Cole, Airfrance, and more.
The discount is not advertised on Verified-reviews.com site! Again, no credit card needed.
Starts at $299+/mo for Seller Ratings
Starts at $549+/mo for Product Ratings
TrustPilot – TrustPilot is AWESOME if you have a high volume ecommerce website doing 10,000+ transactions per month. TP is a great company if you have a medium-large sized business. Many of their clients are in USA and in UK.
If you want to try out TrustPilot for free and simply get ratings on your Google Ads, start by getting a one-on-one demo using our TrustPilot partner link.
Starts at $400/mo
Yotpo – Yotpo (weird name 😛 ) is awesome and has a lot of features. These guys are here to stay. Take a careful look at their features and talk to the company before subscribing. The owner’s name is John-David Klausner and he’s a cool guy. Yotpo’s pricing starts at around $400. Guess what? If you go to Yotpo’s pricing page you’ll notice there’s NO PRICE! https://www.yotpo.com/pricing/
Pricing starts all over the place!
ResellerRatings – For the longest time ResellerRatings was the biggest one of all the review sites. Their pricing is based off an “algorithm” which means your pricing is subject to change each month. Something funny though, it has the worse reviews too! I haven’t heard too much about RR lately so you’ll need to talk to them or do some research.
Starting at $126/mo
We put Feefo on the list because they would hit all our requirements if we were an ecommerce site (just like the others). They have a LOT of other features (like SEO Audits, Social Sharing, ) which they bundle into the pricing. Feefo doesn’t have a structured price so make sure you’re not getting quoted for stuff you don’t need (like SEO Audits).
We would recommend the above 7 companies in this order: 1) Shopper Approved 2) Ekomi 3) Verified Reviews 4) TrustPilot 5) Yotpo 6) Feefo 7) ResellerRatings. In addition to seller ratings, all 7 companies offer product reviews.
Ecommerce Companies Using One of the Following
Service-Based Companies + Ecommerce Companies
|Not really for local transaction-based businesses|
|Shopify, BigCommerce, Magento, PretaShop, WooCommerce (WordPress), Volusion, IBM WebSphere, MIVA, Shopware,|
DreamCommerce, JTL Shop, Gambio, OXID eSales, 3dCart, Bigcommerce, Delegator, Deamandware, LivePerson, LogicBlock, Squarespace,
Opencart, Weebly, SmartFocus, Tealium, Wix.com
|Examples of Service-Based Businesses|
CPAs & Accountants
Real Estate Agents & Lenders
Insurance Brokers (Personal, Commercial, Medical)
Health & Wellness (Personal Trainers, Yoga, Chiropractors, Massage)
Restaurants (both sit-down & fast food)
Seller reviews include the ratings and the review together. Seller Ratings show the star rating without the comment. Seller reviews are for the company as a whole and get comments such as, “Good Customer Service” or “Fast Shipping” or “Your Company Sucks!”. In Google Ads, the only thing rendered is the aggregated seller rating, not the reviews.
Product reviews are specifically for an individual product and get comments like, “High-Quality Product” & “This Works Great”. In Google Ads, the only thing rendered is the aggregated product rating, not the review.
You’ll hear people refer to the stars on CPC text ads as Seller Ratings, Merchant Reviews, Seller Reviews, and maybe Star Ratings. Google refers to the stars on its ads platform as Seller Ratings. Also, the word ‘rating’ refers to the stars while the ‘review’ refers to the rating along with the review comment.
Here is the breakdown of all the Google approved 3rd party aggregators. I did the research for you so you don’t have to. You’ll notice a lot of them aren’t in English. Enjoy!
Ausgezeichnet.org (The site is in German and the company is located in Hamburg, Germany. Use this if your target audience speaks German.)
Bazaarvoice (This is a shopper network. If you don’t sell through retail channels, don’t bother).
Bizrate (Run by Connexity. This is a market place. Stars will be on Bizrate, Shopzilla, Pricegrabber, etc. Stars will not show on your own domain, it’ll show on your shop within Bizrate.)
eKomi (Awesome company based out of UK and Los Angeles, California. If you want a demo, go here. Ask for a demo from Michael (the owner) and tell him Francisco from Planet Marketing sent you).
E-Komerco (Site is in French. Use only if you’re targeting French speakers. Located in Lille, France.)
ECã ã (This site is in Japanese. Don’t bother with this one unless your site is in Japanese)
Feedback Company – (While the site is site is in English, it’s a Dutch company based out of Netherlands)
Feefo (Based in Boston, Massachusetts. We wrote a blog post here: https://planetmarketing.com/blog/feefo-review-importance-reviews-international-level/)
FIA-NET (Another site in French. Use only if your site is targeting French speakers)
Hardware.info (This is in Netherlands. There’s an English site, but it looks like a comparison shopping engine specializing in computer hardware. Don’t bother with this site if you’re marketing your own business)
Heureka.cz (Based in Liberec, Czech Republic)
KiyOh (NL, UK, Germany, Belgium. Consider them if your target audience is based in Western Europe.)
Klantenvertellen (Site is in Dutch. Consider if you are targeting buyers in Netherlands)
kuchikomiking.jp (Japanese site. Skip this site. It looks scary!)
osaifu.com (Located in Tokyo, Japan)
Poulpeo (Site is in French. Use only if your target audience are strictly French speakers.)
PowerReviews (Based in Chicago, IL, USA. We wrote a blog post about these guys here: https://planetmarketing.com/blog/yotpo-vs-powerreviews-pricing-2-alternatives/)
ProductReview.com.au (Based out of Sydney, Australia. Consider them if you target AUS or New Zealand)
ResellerRatings (I don’t recommend these guys at all. They were the 1st on the scene years ago, but bad customer service and variable pricing. You don’t know your bill the next month)
Reviews.co.uk (Good company based in UK. Call Callum, the owner, or Kehan Vale who lives in Irvine)
Reevoo (Based in London, UK. These guys are new to the scene)
Shopper Approved (Based in USA! They have a location in Utah and Florida. Planet Marketing uses Shopper Approved. Check out what the system looks like: https://www.shopperapproved.com/reviews/planetmarketing.com/)
ShopVote.de (German language)
ShopAuskunft (Based in Germany. Use if your target market are German speakers)
StellaService (Uhg, Stella sometimes rates companies without their permission. Based out of New York, NY. This is a hit and miss with Stella.)
TrustedCompany (Based in Kuala Lumpur, Malaysia. Use if your target audience is in Malaysia and the surrounding Asian countries.)
Trusted Shops (Based in Europe. They started in Spain and now in UK)
TrustPilot (Trustpilot is one of the recommended companies. Check out their info above)
Verified Reviews (Get a demo by a lady named Maud. She’s awesome. French company, but has offices in Florida, Massachusetts, Spain, France, Germany, and Brazil. Maud is in France and you’ll quickly notice her French accent.)
Yopi.de (German site. Looks like a comparison shopping engine or market place)
Yotpo (Great company. Starts at $400+ per month. See the info above. We recommend this company! Heavily capitalized though through private funding. Israeli company with offices in London and USA. They are credible and expensive.)
Zoorate (Based in Milan, Italy. Italian site.)
SIDE NOTE: Seller Ratings and Product Rating are COMPLETELY different than the rich snippet schema.org reviews that show on organic results (normally called schema reviews). Read more about Google Ratings in SERPs.
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